Very confused. Need help with copyright and license issue!

New Here ,
Dec 06, 2018 Dec 06, 2018

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Help!!! I used adobe stock free trial to download 10 watermark free hi res images for my business website but I have had a very angry comment made by one of the copyright owners calling me a thief saying i had no right to use it on my website. I checked the license terms and was under the impression this was legitimate use. Have I misread the terms and subsequently 'stolen' the image...?

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Adobe Employee , Dec 07, 2018 Dec 07, 2018
Hi A. R.,Thanks for getting in touch. We appreciate you bringing this situation to our attention.Adobe has been authorized to license the content you are referring to. If you own a license to the content, please bring this to the complainant´s attention. You can find all your licenses in the License History page in your Adobe Stock account. Alternatively, you can reference the date and time of your download. Provided your use is in full compliance with the Adobe Stock License Terms, this should ...

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Adobe Employee ,
Dec 06, 2018 Dec 06, 2018

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Hi A. R.,

Can you please provide the asset ID for the image in question?

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New Here ,
Dec 06, 2018 Dec 06, 2018

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Hi,

I have since cancelled my subscription to the adobe 10 plan but I have the order number if this is any good?

ADB041597217UK

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New Here ,
Dec 06, 2018 Dec 06, 2018

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https://www.vortexaviationphotography.com/Civil-Aviation-Photography/Flight-Deck-Photography/i-hdDmn...

this is the link to the authors website. I searched under aviation/Airbus cockpit

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New Here ,
Dec 06, 2018 Dec 06, 2018

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I think the asset id is 212_866657

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Adobe Employee ,
Dec 06, 2018 Dec 06, 2018

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Hello A. R.,

I've sent you a private message.

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Adobe Employee ,
Dec 07, 2018 Dec 07, 2018

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Hi A. R.,

Thanks for getting in touch. We appreciate you bringing this situation to our attention.

Adobe has been authorized to license the content you are referring to. If you own a license to the content, please bring this to the complainant´s attention. You can find all your licenses in the License History page in your Adobe Stock account. Alternatively, you can reference the date and time of your download. Provided your use is in full compliance with the Adobe Stock License Terms, this should resolve the issue. If further claims are made, please feel free to direct the complainant directly to Adobe by emailing

copyright-stock@adobe.com.

Thank you for understanding and your collaboration.

Kind regards,

Wendy

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