Very Poor Customer Service

New Here ,
Mar 05, 2018

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I have not experienced a customer service experience this poor since I called my cable company 10 years ago. I am extremely disappointed and outraged about this. Estimated wait time to speak to a customer service representative is over an hour. We haven't even gotten access to the stock photos and I'm already told to wait in line. Judging by the number of other complaints, providing customer service seems to be a real problem.

Hi Virva,

I believe you're referring to a teams subscription for Adobe Stock but I've checked under the Adobe ID on the forums and it doesn't have any stock subscription on it.

Please send me the Adobe ID in a private message under which you believe the subscription was purchased so that we can check and let you know.

Regards,

Sheena

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Very Poor Customer Service

New Here ,
Mar 05, 2018

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I have not experienced a customer service experience this poor since I called my cable company 10 years ago. I am extremely disappointed and outraged about this. Estimated wait time to speak to a customer service representative is over an hour. We haven't even gotten access to the stock photos and I'm already told to wait in line. Judging by the number of other complaints, providing customer service seems to be a real problem.

Hi Virva,

I believe you're referring to a teams subscription for Adobe Stock but I've checked under the Adobe ID on the forums and it doesn't have any stock subscription on it.

Please send me the Adobe ID in a private message under which you believe the subscription was purchased so that we can check and let you know.

Regards,

Sheena

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Mar 05, 2018 0
Adobe Employee ,
Mar 05, 2018

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Hi Virva,

I apologize for the poor experience. Could you please elaborate on your issue so that I can assist you further?

Regards

Twarita

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Mar 05, 2018 1
New Here ,
Mar 05, 2018

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CA Technologies has licensed the Adobe CC users with access to Adobe Stock. Nobody seems to be able to access the photos. The system is still trying to charge for each image.

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Mar 05, 2018 0
Adobe Employee ,
Mar 06, 2018

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Hi Virva,

I believe you're referring to a teams subscription for Adobe Stock but I've checked under the Adobe ID on the forums and it doesn't have any stock subscription on it.

Please send me the Adobe ID in a private message under which you believe the subscription was purchased so that we can check and let you know.

Regards,

Sheena

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Mar 06, 2018 0
New Here ,
Mar 07, 2018

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Hi Sheena,

How do I send a "private" message? Do you have an email address I can use?

Thank you!

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Mar 07, 2018 0
Adobe Employee ,
Mar 07, 2018

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To send a private message, please hover the mouse cursor over my profile image and you will find an option for "message".

Click to send me a private message.

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Mar 07, 2018 0
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