Video error

New Here ,
Jun 02, 2019 Jun 02, 2019

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Hi. I have a plan with credits and downloaded a number of videos (all in .mov format). All play except video 206135476. I am trying to view it on a Windows 10 computer. I get an error message saying "unsupported file type" and "missing codec", yet all the other .mov videos I downloaded on the same day play without error. Any suggestions? Could the specific video be corrupted? Thanks for any help. Craig

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correct answers 1 Correct Answer

Adobe Employee , Jun 03, 2019 Jun 03, 2019
Sorry for you inconvenience, I have noticed the error on full downloaded video, I have credited back one video (HD) license on your account.  We will follow up on further analysis on content.Best regards,

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Adobe Employee ,
Jun 03, 2019 Jun 03, 2019

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Sorry for you inconvenience, I have noticed the error on full downloaded video, I have credited back one video (HD) license on your account.  We will follow up on further analysis on content.

Best regards,

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New Here ,
Jun 04, 2019 Jun 04, 2019

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Thanks very much for your prompt attention, and the resolution of this issue.

Much appreciated

Craig Harrison

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Adobe Community Professional ,
Jun 04, 2019 Jun 04, 2019

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Missing codec is not per se an indication of a corrupted file. I use MediaInfo for getting info on video and sound files when having problems.

Also VLC (https://www.videolan.org/vlc/index.html ) can be used to test if the video plays. Most of the videos play with VLC, even if the OS does not support the codec.

Windows 10 is particularly picky with some codecs.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Jun 04, 2019 Jun 04, 2019

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Thanks very much for your prompt attention to this, and your suggestion. I have been credited with one video to download.

Much appreciated

Craig

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Adobe Community Professional ,
Jun 04, 2019 Jun 04, 2019

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craigh10979681  wrote

I have been credited with one video to download.

I know. But the tools will help anyhow...

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Jun 04, 2019 Jun 04, 2019

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Thanks, yes, and I will keep that in mind.

Appreciated

Craig

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