We cannot buy credit pack.

New Here ,
Apr 30, 2020 Apr 30, 2020

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We are a company which operating in turkey. We like to take 5 images licence for our broshure. When we try to buy credit pack it want a membership from us. We already signed in but we entering our email address again than it's showing only 1 second this warning and coming back to prices page.

 

Untitled-1.jpg

 

What the reason can be?

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Account management, Plans and purchase

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Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

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Hi acewlt,

Apologies for the difficulties you are having trying to purchase from the Adobe Stock site. Adobe Stock does not yet support direct purchasing from the Adobe Stock website for Turkey. Please visit http://adobedealreg.force.com/PartnerSearch?lang=en to find a partner that can assist you with your purchasing.

I will investigate the sign in issue you are experiencing and forward it to our engineering team. Thank you for bringing this to our attention.

EBQ

EBQ

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New Here ,
Apr 30, 2020 Apr 30, 2020

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Sorry, It's very difficult for us to select photos like that for our broshure. We are working with an creative agency, it's put 3 different company to make this broshure. Review other stock photo options it's more simple for us. I hope we can work when you open a direct sell from your website. Have good working day.

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Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

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Hi acewlt,

Thank you for your response. I know support for Turkey is in our future planning.

EBQ

EBQ

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New Here ,
May 04, 2020 May 04, 2020

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How I can understand that how many credit I should buy for images I choose.

There's 5 images in my libary which linked below. Can you tell me 5 credit would be enough for them or not?

Your partners don't know much about it. And they are not sure. Thanks for your help

https://shared-assets.adobe.com/link/cd03f23d-5582-4733-4e66-aca35c768669

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Adobe Employee ,
May 04, 2020 May 04, 2020

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Five credits will allow you to buy 5 standard assets. You can filter on standard:

EvilBugQueen1_0-1588641427677.png

 

If you are unsure if you have enough credits for an asset you wish to purchase you can open the details view by clicking in the center of a thumbnail. If you have enough credits you will see credits listed if you do not you will see a price.

 

HD Videos are 8 credits, 4K videos are 20 credits. Premium assets range from 2 to 50 credits.

 

EBQ

 

EBQ

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New Here ,
May 04, 2020 May 04, 2020

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Your partner company told me. I must have 8 credits for each photo I look it's 8 credits. If I don't have yearly membership I cannot buy 1 photo on 1 credit. (They said I cannot buy standart, I must buy extended if I don't have

Annual commitment or month-to-month membership).  In the end of day. They told me I should buy 40 credits for 5 photos. (standart or extended licence not important)
Or I should be member for period instead of buying credits for one time.
 
 

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Adobe Community Professional ,
May 04, 2020 May 04, 2020

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Who is "your partner company"? Standard assets are 1 credit. If you need more credits its not a standard asset. A subscription allows you to buy standard assets only, no extended, expanded or video assets.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
May 05, 2020 May 05, 2020

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As I understand from your website;

Standart Assets I can buy with credits without making a time based plan. (each photo 1 credit)

 

Adobe Partner Companies in Turkey. (or dealers I don't know how you call it)

http://adobedealreg.force.com/PartnerSearch?lang=en

 

Softline says it's not possible I cannot buy standart assets without making time based plan. (monthly or yearly). If I want to buy photo without making a time based plan it must be extended licence which is 8 credit for each photo. 

 

Medyasoft says they cannot sell credit packs.

 

 

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Adobe Employee ,
May 05, 2020 May 05, 2020

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Thank you for reaching out, let me see if I can find additional information to help you.

EBQ

EBQ

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