Website Problems

[Sugarweb]

Hi I'm using the Stock website on Windows 10.  Have seen this problem on two different PC's.  Have also tried using Chrome and Firefox, but still the following problem persists.

When I do a search the 2nd page of results will not load.  Just get an error message. This has been happening for about 3 or 4 weeks.  Looking to report it to someone that can raise the bug.

Thanks, David

[twaritar3263062 · Accepted solution]

Hi David,

Sorry to hear that you are facing issues with Adobe Stock services.

Are you running Kaspersky Anti-virus software on your system? If yes, please follow the steps as mentioned in the document: WORKAROUND: Unable to see search results

Also, I would request you to try and use a different browser for the issue. In case the issue still persists, you may want to try whitelisting stock.adobe.com.

Please let us know if this solves your issue.

Regards,

Twarita

[Sugarweb]

Twarita thank you, yes we do run Kaspersky.  Brilliant I'll try your suggested workaround.  Thanks

[twaritar3263062]

You are welcome!