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What happened to my Stock Credits?

Community Beginner ,
Jan 15, 2018 Jan 15, 2018

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I have been saving my 10 image a month stock images and when I renewed my Adobe license they are gone.  What's up with that.

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Adobe Employee , Jan 16, 2018 Jan 16, 2018
Hi Mark,I have checked your account and your Adobe Stock plan for 10 images/month shows to be cancelled and that is the reason why your licenses no longer show up in your account.You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.Regards,Sheena

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LEGEND ,
Jan 15, 2018 Jan 15, 2018

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Did you cancel at any time?

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Adobe Employee ,
Jan 16, 2018 Jan 16, 2018

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Hi Mark,

I have checked your account and your Adobe Stock plan for 10 images/month shows to be cancelled and that is the reason why your licenses no longer show up in your account.

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

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Community Beginner ,
Jan 28, 2018 Jan 28, 2018

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So I understand.  I did not order more stock images as I kept getting 10 a month, I did not let my adobe creative cloud laps, but I lose the photos?

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Adobe Employee ,
Jan 29, 2018 Jan 29, 2018

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Hi Mark,

You will have access to your unused licenses only till the time your subscription is active.

Regards,

Sheena

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New Here ,
Feb 15, 2018 Feb 15, 2018

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I am also a victim of this atrocity!! If I had known they "disappear" when the subscription ends, I would have purchased images before that point!

Karen

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New Here ,
Sep 11, 2018 Sep 11, 2018

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Wow, what a rip off! Thanks cheapskate, Adobe.

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