What happened to my Stock Credits?

Community Beginner ,
Jan 15, 2018

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I have been saving my 10 image a month stock images and when I renewed my Adobe license they are gone.  What's up with that.

Hi Mark,

I have checked your account and your Adobe Stock plan for 10 images/month shows to be cancelled and that is the reason why your licenses no longer show up in your account.

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

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What happened to my Stock Credits?

Community Beginner ,
Jan 15, 2018

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I have been saving my 10 image a month stock images and when I renewed my Adobe license they are gone.  What's up with that.

Hi Mark,

I have checked your account and your Adobe Stock plan for 10 images/month shows to be cancelled and that is the reason why your licenses no longer show up in your account.

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

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Jan 15, 2018 0
LEGEND ,
Jan 15, 2018

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Did you cancel at any time?

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Jan 15, 2018 1
Adobe Employee ,
Jan 16, 2018

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Hi Mark,

I have checked your account and your Adobe Stock plan for 10 images/month shows to be cancelled and that is the reason why your licenses no longer show up in your account.

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

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Jan 16, 2018 1
Community Beginner ,
Jan 28, 2018

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So I understand.  I did not order more stock images as I kept getting 10 a month, I did not let my adobe creative cloud laps, but I lose the photos?

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Jan 28, 2018 0
Adobe Employee ,
Jan 29, 2018

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Hi Mark,

You will have access to your unused licenses only till the time your subscription is active.

Regards,

Sheena

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Jan 29, 2018 0
New Here ,
Feb 15, 2018

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I am also a victim of this atrocity!! If I had known they "disappear" when the subscription ends, I would have purchased images before that point!

Karen

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Feb 15, 2018 2
New Here ,
Sep 11, 2018

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Wow, what a rip off! Thanks cheapskate, Adobe.

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Sep 11, 2018 1
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