What the heck am I supposed to do with this file?

Explorer ,
Feb 08, 2019 Feb 08, 2019

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I come across these files all over Adobe Stock:

sun-flare.jpg

But when I download the AI file and try to open it in Illustrator, it turns out to be a giant mess of checkered squares mixed in with other shapes. It's a nightmare to try to select just the elements I need so I can use them in Photoshop.

When I see a checkered background, I assume it represents the transparent elements of the image, not LITTERALY a bunch of squares that I need to somehow eliminate. How is this even remotely useful? I wasted yet another credit on one of these things. I'm sick of doing that.

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correct answers 1 Correct Answer

Adobe Employee , Feb 11, 2019 Feb 11, 2019
I have deleted this file from our system as it should not have been approved like this. I apologize for the confusion. Please contact customer service and they should be able to add the download back into your account.Kind regards,Mat Hayward

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Adobe Community Professional ,
Feb 09, 2019 Feb 09, 2019

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Can MatHayward​ or EvilBugQueen1 assist with this please?

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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I have deleted this file from our system as it should not have been approved like this. I apologize for the confusion. Please contact customer service and they should be able to add the download back into your account.

Kind regards,

Mat Hayward

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Explorer ,
Feb 11, 2019 Feb 11, 2019

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Thank you! Greatly appreciated

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Adobe Employee ,
Feb 12, 2019 Feb 12, 2019

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You are welcome!

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Hi Francois,

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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