Sorry to hear that.
I went through your account details and noticed that your Adobe Stock 10 images/month(one-year) plan was cancelled back in the year 2017 and the remaining assets got expired on 8/14/2017.
Feel free to update this thread in case of any additional questions.
We originally signed up with $1 photos, and Adobe took them over and forced a whole user policy on us. As we had over 100 credits it seemed pointless paying for more, especially as Adobe wanted $19.99 a month now. It is very sharp business practice to now take our credits.
From what you have said it seems Adobe feel like it can take money for a service and then not deliver any value for the money taken? I might try this with my customers, but I don't think I'd have many happy customers for very long.
Thank you Adobe the cost of this will ensure this is the very last time you receive any money from my businesses.
If anyone else reads this why not try one of the many other stock photo companies that exist.
Thanks Adobe and goodbye.
I really apologize for the poor experience. Please see your private message.