Where are my 10 free stock photos?

New Here ,
Dec 26, 2018

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I used one free photo from the 10 free stock photos that I was allocated and now I don't know what happened to my other 9 free photos. I wanted to download another photo and was charged for it even though I should still have 9 free.

Anyone else have this problem?

Thanks

Zoe

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1 Correct Answer

Adobe Employee , Dec 27, 2018
twaritar3263062 Adobe Employee , Dec 27, 2018
Hi Zoe,Sorry to hear that.I have checked your account details and noticed that you were allocated with some free standard assets(10) under your team's account on 10/24/2018, of which you have only downloaded 1 asset and the remaining got expired on 11/24/2018.The asset which you have downloaded on 12/17/2018 is an on-demand asset and that is the reason you were being charged an additional amount.Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Dec 27, 2018

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Hi Zoe,

Sorry to hear that.

I have checked your account details and noticed that you were allocated with some free standard assets(10) under your team's account on 10/24/2018, of which you have only downloaded 1 asset and the remaining got expired on 11/24/2018.

The asset which you have downloaded on 12/17/2018 is an on-demand asset and that is the reason you were being charged an additional amount.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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