Where in the fine print?

New Here ,
Jun 15, 2017

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I have accumulated 100+ images in my monthly plan. I was told that If I cancel my subscription I will not be able to download them, so I would lose roughly 10 months x $40 (aus dollars) and it seems unreasonable. if it is explained somewhere I would like to know where, I would not have accumulated so many images.

Now I have to try to anticipate what I might need in the next few months (almost an impossible task) and get those pictures, then cancel.

If it helps someone else here we go in a simple fashion: When you cancel you subscription you can not download any accumulated images according to the support operator who very professionally gave me the bad news.

I hope it helps.

Ric

Hi Ric,

Please see the details below:

You can also refer Common Questions, Adobe Stock

Regards,

Sheena

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Where in the fine print?

New Here ,
Jun 15, 2017

Copy link to clipboard

Copied

I have accumulated 100+ images in my monthly plan. I was told that If I cancel my subscription I will not be able to download them, so I would lose roughly 10 months x $40 (aus dollars) and it seems unreasonable. if it is explained somewhere I would like to know where, I would not have accumulated so many images.

Now I have to try to anticipate what I might need in the next few months (almost an impossible task) and get those pictures, then cancel.

If it helps someone else here we go in a simple fashion: When you cancel you subscription you can not download any accumulated images according to the support operator who very professionally gave me the bad news.

I hope it helps.

Ric

Hi Ric,

Please see the details below:

You can also refer Common Questions, Adobe Stock

Regards,

Sheena

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 15, 2017 0
Adobe Employee ,
Jun 16, 2017

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Hi Ric,

Please see the details below:

You can also refer Common Questions, Adobe Stock

Regards,

Sheena

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Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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