Where is my file ?

New Here ,
Jul 19, 2018 Jul 19, 2018

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Hello, I'm french, sorry for my English.

I have buy a license with 10 downloads.

But on my library, I only have 5 files.

Can you tell me how to find my others downloads please ?

Thanks.

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Adobe Employee , Jul 19, 2018 Jul 19, 2018
Hi Philippe,I see you have an Adobe account under the same ID as with forums.I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month (one-year) plan on 19 July 2018. It seems that you were allocated 10 images for the month of July, and you have already downloaded 8 out of these 10. The downloaded images can be viewed in the license history.  Please follow the steps as mentioned below:Go to stock.adobe.comClick on the license history from the dr...

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Adobe Employee ,
Jul 19, 2018 Jul 19, 2018

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Hi Philippe,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month (one-year) plan on 19 July 2018.

It seems that you were allocated 10 images for the month of July, and you have already downloaded 8 out of these 10.

The downloaded images can be viewed in the license history.  Please follow the steps as mentioned below:

  • Go to stock.adobe.com
  • Click on the license history from the drop-down.

Below is the screenshot:

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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