Where is my file ?

New Here ,
Jul 19, 2018

Copy link to clipboard

Copied

Hello, I'm french, sorry for my English.

I have buy a license with 10 downloads.

But on my library, I only have 5 files.

Can you tell me how to find my others downloads please ?

Thanks.

Hi Philippe,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month (one-year) plan on 19 July 2018.

It seems that you were allocated 10 images for the month of July, and you have already downloaded 8 out of these 10.

The downloaded images can be viewed in the license history.  Please follow the steps as mentioned below:

  • Go to stock.adobe.com
  • Click on the license history from the drop-down.

Below is the screenshot:

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Views

53

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Where is my file ?

New Here ,
Jul 19, 2018

Copy link to clipboard

Copied

Hello, I'm french, sorry for my English.

I have buy a license with 10 downloads.

But on my library, I only have 5 files.

Can you tell me how to find my others downloads please ?

Thanks.

Hi Philippe,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month (one-year) plan on 19 July 2018.

It seems that you were allocated 10 images for the month of July, and you have already downloaded 8 out of these 10.

The downloaded images can be viewed in the license history.  Please follow the steps as mentioned below:

  • Go to stock.adobe.com
  • Click on the license history from the drop-down.

Below is the screenshot:

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Views

54

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 19, 2018 0
Adobe Employee ,
Jul 19, 2018

Copy link to clipboard

Copied

Hi Philippe,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month (one-year) plan on 19 July 2018.

It seems that you were allocated 10 images for the month of July, and you have already downloaded 8 out of these 10.

The downloaded images can be viewed in the license history.  Please follow the steps as mentioned below:

  • Go to stock.adobe.com
  • Click on the license history from the drop-down.

Below is the screenshot:

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 19, 2018 1
Resources
Buy Adobe Stock
Getting Started