why did i lose available images when i did not renew my subscribtion?

Jul 17, 2017

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Adobe stock was great, however I did not use it regularly enough to justify renewing my subscribtion after 1 year.

I feel as if I should still be allowed to license the 80  or so images and should not have lost them since I did pay to receive 11 images a month. 

it doesn't seem right.

Hi Jason,

I have checked your account and noticed that you have downloaded 34 images whereas the remaining assets were not downloaded. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership. Please refer Common Questions, Adobe Stock for more details.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

https://t.co/5XTT8HkR5A

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why did i lose available images when i did not renew my subscribtion?

Jul 17, 2017

Copy link to clipboard

Copied

Adobe stock was great, however I did not use it regularly enough to justify renewing my subscribtion after 1 year.

I feel as if I should still be allowed to license the 80  or so images and should not have lost them since I did pay to receive 11 images a month. 

it doesn't seem right.

Hi Jason,

I have checked your account and noticed that you have downloaded 34 images whereas the remaining assets were not downloaded. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership. Please refer Common Questions, Adobe Stock for more details.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

https://t.co/5XTT8HkR5A

Views

67

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 17, 2017 0
Adobe Employee ,
Jul 17, 2017

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Hi Jason,

I have checked your account and noticed that you have downloaded 34 images whereas the remaining assets were not downloaded. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership. Please refer Common Questions, Adobe Stock for more details.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

https://t.co/5XTT8HkR5A

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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