Why have my credits have disappeared

[#1]

Hi. I cancelled my subscription after a year and now all my credits have disappeared. I had I believe over 40 credits left from my year subscription and now they are gone. Why is that? I paid for them.

[#2]

Hi. I cancelled my subscription after a year and now all my credits have disappeared. I had I believe over 40 credits left from my year subscription and now they are gone. Why is that? I paid for them.

[#3 · Accepted solution]

HI Mac,

I see you have an Adobe account under the same Adobe ID as with forums and you had around 46 unused licenses. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

Please see: Common Questions, Adobe Stock

Hope this information helps.

Feel free to update the thread for any other query.

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