Why have my standard licences expired ?

Community Beginner ,
Apr 23, 2018 Apr 23, 2018

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Hi, I licenced 10 images last year with a standard licence. I was told that even if i cancelled my subscription the licence was permanent. Why then when i look in my licence library do i have the option to licence again and why do my photos now have the watermark on them ? I cancelled my subscription soon after i had licenced my chosen images. I'm confused

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Community Beginner , Apr 24, 2018 Apr 24, 2018
So it is ! Thankyou so much Bev. Problem solved. Many ThanksEmmaSent from Mail for Windows 10

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Adobe Employee ,
Apr 23, 2018 Apr 23, 2018

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Hi Emma,

I checked your account and it seems that the licenses expired because you cancelled your subscription.

All the unused licenses are available to you until your plan is active. Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Also, as far as your licensed images are concerned, I see that you've licensed all the 10 images and they will be available in your license history forever.

Let me know if that helps!

Regards,

Sheena

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Adobe Employee ,
Apr 23, 2018 Apr 23, 2018

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Hi Emma,

The assets you licensed, which you can find in License History under your profile on the Stock site, are still licensed.

EBQ

EBQ

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Community Beginner ,
Apr 24, 2018 Apr 24, 2018

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But because i cancelled my subscription they expired ....is that right ?

What if i bought images with credits - am i right in thinking that i would not need an annual subscription to do this. So if 5 credits bought me 1 image for £29.95 i would be able to use that image for 1 year, after which time i would be able to purchase it again.

Thankyou for your help.

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Adobe Employee ,
Apr 24, 2018 Apr 24, 2018

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Hi Emma

Your licenses have not expired.  Once you have licensed an asset, the license is permanent.  You can use the assets you license regardless of your subscription status as long as your adhere to the general terms of use restriction.

If you purchase an image with credits, again the license is permanent so you can use it for as long as you want.  You don't have to purchase it again after a year.

Thanks

Bev

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Community Beginner ,
Apr 24, 2018 Apr 24, 2018

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Hi Bev,

Sorry but I’m still confused as my photos have the adobe stock watermark on them.

Thanks

Emma

Sent from my iPhone

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Adobe Employee ,
Apr 24, 2018 Apr 24, 2018

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Hi Emma

When you download the image from your License History the watermark will be removed.

Thanks

Bev

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Community Beginner ,
Apr 24, 2018 Apr 24, 2018

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So it is !

Thankyou so much Bev. Problem solved.

Many Thanks

Emma

Sent from Mail for Windows 10

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Adobe Employee ,
Apr 24, 2018 Apr 24, 2018

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Glad to hear it's resolved!

Thanks

Bev

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