Wie kann ich ein Adobe Stock Foto nach Lizenzerwerb verwenden?

New Here ,
Nov 18, 2018 Nov 18, 2018

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Hallo,

ich habe eine Fotolizenz erworben, das Foto wird in meiner Adobe Stock Bibliothek als lizensiert angezeigt, jedoch ist es nach dem Download auf meinen Computer nicht zu öffnen (Hinweis: Vorschau kann es nicht öffnen), nicht in ein Dokument einzufügen (entweder erscheint nur eine ID oder das Bild mit Wasserzeichen) und nicht zu "Fotos" hinzuzufügen (es geschieht dann gar nichts). Hat jemand einen Rat? Betriebsystem: High Sierra 10.13.6

Short in English:

Hello,

I bought a picture and can´t open it after download. It has got the ending ".ai"

What can I do? Thank you in advance!

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correct answers 1 Correct Answer

Adobe Employee , Nov 22, 2018 Nov 22, 2018
Kerstin,If you want to select only JPG files, you need to filter your search on Adobe Stock and select " Photos" as shown in the screenshot below:Also, below each asset, you will be able to see the "dimensions" and the "file type".Since you have licensed the image by mistake(not knowing the file type), please share the file ID and I will add 1 image license to your account so that you can use it against a different image(for licensing the correct file type).Feel free to update this thread in cas...

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Adobe Employee ,
Nov 19, 2018 Nov 19, 2018

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Hello K.J.,

.ai files can be opened in Adobe Illustrator. Can you provide us with the asset ID of the file you are having difficulty with?

Thanks,

EBQ

EBQ

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New Here ,
Nov 19, 2018 Nov 19, 2018

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Hello EBQ,

Thank you very much for your answer!

Herewith please find the asset and its ID. What can be done if I haven’t got Adobe Illustrator? I would like to download two more assets of this kind using them for a private Christmas card.

Thanks again.

Kind regards,

K.J.

Am 19.11.2018 um 20:43 schrieb EvilBugQueen1 <forums_noreply@adobe.com>:

Wie kann ich ein Adobe Stock Foto nach Lizenzerwerb verwenden?

created by EvilBugQueen1 <https://forums.adobe.com/people/EvilBugQueen1> in Adobe Stock - View the full discussion <https://forums.adobe.com/message/10759982#10759982>

Hello K.J.,

.ai files can be opened in Adobe Illustrator. Can you provide us with the asset ID of the file you are having difficulty with?

Thanks,

EBQ

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10759982#10759982 and clicking ‘Correct’ below the answer

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New Here ,
Nov 19, 2018 Nov 19, 2018

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… The attached picture does not seem to have gone through. So, here is the ID: 184568340. Thank you!

Am 19.11.2018 um 20:43 schrieb EvilBugQueen1 <forums_noreply@adobe.com>:

Wie kann ich ein Adobe Stock Foto nach Lizenzerwerb verwenden?

created by EvilBugQueen1 <https://forums.adobe.com/people/EvilBugQueen1> in Adobe Stock - View the full discussion <https://forums.adobe.com/message/10759982#10759982>

Hello K.J.,

.ai files can be opened in Adobe Illustrator. Can you provide us with the asset ID of the file you are having difficulty with?

Thanks,

EBQ

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10759982#10759982 and clicking ‘Correct’ below the answer

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Start a new discussion in Adobe Stock by email <mailto:discussions-community-stock@adobe-v8.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=5184>

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Adobe Employee ,
Nov 20, 2018 Nov 20, 2018

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Hi Kerstin,

Sorry to hear that you are facing issues with an Adobe Stock file.

I have downloaded the file and opened it in both Illustrator and Photoshop and did not encounter any issues.

The vector files work the best with Illustrator only but can be used in Photoshop as a rasterised image.

However, if you do not have Illustrator, rather than subscribing the app you can always use the 7-day trial version(in order to use the vector file you have downloaded from Adobe Stock).

You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

If you still face any issues please share some screenshots so that we can assist you further.

Regards,

Twarita

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New Here ,
Nov 20, 2018 Nov 20, 2018

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Thank you, Twarita, for your efforts and answer!

As it is for private use only, I do not have Illustrator or Photoshop on my computer. Why aren’t these pictures provided as a jpg (perhaps optional), that would not cause any problem. Another one I bought and downloaded came as a jpg and it was ok. Perhaps you can transfer this one into a jpg and send it via e-mail?

If not every picture can be provided in a jpg format, how can I see what sort of file a picture is before I am going to license it?

Thanks once more for your reply!

Kind regards,

Kerstin

Am 20.11.2018 um 16:30 schrieb twaritar3263062 <forums_noreply@adobe.com>:

Wie kann ich ein Adobe Stock Foto nach Lizenzerwerb verwenden?

created by twaritar3263062 <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View the full discussion <https://forums.adobe.com/message/10761816#10761816>

Hi Kerstin,

Sorry to hear that you are facing issues with an Adobe Stock file.

I have downloaded the file and opened it in both Illustrator and Photoshop and did not encounter any issues.

The vector files work the best with Illustrator only but can be used in Photoshop as a rasterised image.

However, if you do not have Illustrator, rather than subscribing the app you can always use the 7-day trial version(in order to use the vector file you have downloaded from Adobe Stock).

You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fwww.adobe.com%2Fin%2Fdownloads.html>

If you still face any issues please share some screenshots so that we can assist you further.

Regards,

Twarita

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10761816#10761816 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10761816#10761816

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Adobe Stock by email <mailto:discussions-community-stock@adobe-v8.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=5184>

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe <https://forums.adobe.com/unsubscribe.jspa?email=ukjuers%40freenet.de&token=47c044302b06b9635ecfcd4e1ae1ce0a2aa4e811bca6c69773e2fbc6cdf512fb> instantly from Adobe Community, or adjust email frequency in your email preferences <https://forums.adobe.com/user-preferences!input.jspa>

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Adobe Employee ,
Nov 22, 2018 Nov 22, 2018

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Kerstin,

If you want to select only JPG files, you need to filter your search on Adobe Stock and select " Photos" as shown in the screenshot below:

Also, below each asset, you will be able to see the "dimensions" and the "file type".

Since you have licensed the image by mistake(not knowing the file type), please share the file ID and I will add 1 image license to your account so that you can use it against a different image(for licensing the correct file type).

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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