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David,
Our product team has tested the images on their end and have confirmed that they don’t work with any of the applications. It seems that the contributor has not saved his images properly.
Apologize for the inconvenience caused to you. I have added 2 image licenses to your account so that you can use it against different images.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Hi David,
We apologize for the inconvenience caused to you.
Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.
Regards,
Twarita
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David,
Our product team has tested the images on their end and have confirmed that they don’t work with any of the applications. It seems that the contributor has not saved his images properly.
Apologize for the inconvenience caused to you. I have added 2 image licenses to your account so that you can use it against different images.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita