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Will you lose your available image credits if you cancel your monthly subscription?

New Here ,
May 03, 2017 May 03, 2017

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I have been signed up for a monthly subscription, but have not been using all my available images. If i cancel will I get to still use the image credits? Thanks.

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Adobe Employee , May 03, 2017 May 03, 2017
Hi therePlease check the FAQ: Common Questions, Adobe Stock If I cancel my membership, can I still use any unused licenses in my account?No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.ThanksBev

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Adobe Employee ,
May 03, 2017 May 03, 2017

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Hi there

Please check the FAQ: Common Questions, Adobe Stock

If I cancel my membership, can I still use any unused licenses in my account?

No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

Thanks

Bev

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New Here ,
Jan 18, 2021 Jan 18, 2021

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This is honestly terrible. In 2020 our business took a huge hit as most of our clients are small business owners that couldnt afford to keep marketing given the pandemic. We have over 80 unused credits and will lose them all even though we've paid for them already. 

 

This is just sad. I have been a long time customer and never thought about going elsewhere but now I am going to shop out less scammy practices. 

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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