WORKAROUND: Unable to see search results

Adobe Employee ,
Jun 29, 2018

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Users on the forums have reported they are unable to see search results when clicking a page number or next after an initial search. Though there may be thousands of results available users see no results. This issue may be caused by the user running Kapersky Anti-virus software on their system. Users can either set Kapersky to not scan encrpyted connections:

Kaspersky > Settings > Additional > Network > Do not scan encrypted connections

More information can be found here: https://forum.kaspersky.com/index.php?/topic/364108-cant-access-any-https-website/

Or add stock.adobe.com as an exclusion under the option "manage exclusions".

EBQ

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WORKAROUND: Unable to see search results

Adobe Employee ,
Jun 29, 2018

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Users on the forums have reported they are unable to see search results when clicking a page number or next after an initial search. Though there may be thousands of results available users see no results. This issue may be caused by the user running Kapersky Anti-virus software on their system. Users can either set Kapersky to not scan encrpyted connections:

Kaspersky > Settings > Additional > Network > Do not scan encrypted connections

More information can be found here: https://forum.kaspersky.com/index.php?/topic/364108-cant-access-any-https-website/

Or add stock.adobe.com as an exclusion under the option "manage exclusions".

EBQ

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334

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Jun 29, 2018 1
New Here ,
Jul 13, 2018

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brilliant. solved this frustrating problem which adobe couldn't solve when i tried on 'chat'

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Jul 13, 2018 0
Adobe Employee ,
Jul 16, 2018

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Thanks for the feedback, Norman.

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Jul 16, 2018 0
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