Worst Customer Service I have Experienced (Branched out)

Community Beginner ,
Oct 26, 2017

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Spent over 30 minutes waiting for a chat that said "0 minutes remaining to wait"  This is a multi-million dollar profiting company that says customers are cattle.  these guys on the other line barely know what I am saying.

Hi Danny,

I have reviewed your case and see that you had accidentally licensed a file.

Since we cannot reverse it, I am adding a free credit to your account so that you can license a different image.

Hope that helps!

Regards,

Sheena

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Worst Customer Service I have Experienced (Branched out)

Community Beginner ,
Oct 26, 2017

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Spent over 30 minutes waiting for a chat that said "0 minutes remaining to wait"  This is a multi-million dollar profiting company that says customers are cattle.  these guys on the other line barely know what I am saying.

Hi Danny,

I have reviewed your case and see that you had accidentally licensed a file.

Since we cannot reverse it, I am adding a free credit to your account so that you can license a different image.

Hope that helps!

Regards,

Sheena

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531

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Oct 26, 2017 1
Community Beginner ,
Oct 26, 2017

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HERE IT IS 40 EFFING MINUTES OF NOTHING

Your case number:  xxxxxxxxxx

[Case number redacted by moderator. This is a public forum and private information should not be posted.]

danny woodburn

Thanks for contacting us. We’ll find a representative for you to chat with and keep you posted on your wait time.  
This chat will become active once a representative responds.

Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 19 and your wait time is approximately 2 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 18 and your wait time is approximately 1 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 17 and your wait time is approximately 1 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 17 and your wait time is approximately 3 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 13 and your wait time is approximately 1 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 10 and your wait time is approximately 1 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 10 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 9 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 9 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 7 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 6 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 6 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 5 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 5 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 4 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 1 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 1 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 1 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 1 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 2 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes.

Thanks for contacting Adobe.
Visit our forums. Post questions and get answers from experts 24/7.

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Oct 26, 2017 1
Adobe Employee ,
Oct 31, 2017

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Hi Danny,

I see you have a question regarding an Adobe Stock image. Looping Sheena Kaul​ for help.

Thanks

Kanika

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Oct 31, 2017 0
Adobe Employee ,
Oct 31, 2017

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Hi Danny,

I have reviewed your case and see that you had accidentally licensed a file.

Since we cannot reverse it, I am adding a free credit to your account so that you can license a different image.

Hope that helps!

Regards,

Sheena

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Oct 31, 2017 1
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