Wrong Download File for Licensed Image

Community Beginner ,
Jun 06, 2018

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Hi there,

I licensed image #114800743 but received a different image when the file was downloaded. I had another case opened about this (ADB-2389065-H4R9)

and was reimbursed a credit. But I want to know if there's any way to receive the proper image? The image is still listed and the improper download file still in place. Thank you for your help.

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Wrong Download File for Licensed Image

Community Beginner ,
Jun 06, 2018

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Copied

Hi there,

I licensed image #114800743 but received a different image when the file was downloaded. I had another case opened about this (ADB-2389065-H4R9)

and was reimbursed a credit. But I want to know if there's any way to receive the proper image? The image is still listed and the improper download file still in place. Thank you for your help.

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Jun 06, 2018 1
Adobe Employee ,
Jun 06, 2018

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Duplicate post: Received Wrong Image

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Jun 06, 2018 0
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