Wrong file format; listed as AI, but actually a static image

New Here ,
Oct 25, 2018

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FILE #: 133432542

I purchased the use of this AI file, but its just an image layered over a background gradient. It's missing the vectors. Is there a way to report a technical issue with an image? 

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1 Correct Answer

Adobe Employee , Oct 26, 2018
EvilBugQueen1 Adobe Employee , Oct 26, 2018
Hi YL,Yes, I'll forward this information to our content team. I've granted you a replacement license. Please choose a different image.EBQ

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Adobe Employee ,
Oct 26, 2018

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Hi YL,

Yes, I'll forward this information to our content team. I've granted you a replacement license. Please choose a different image.

EBQ

EBQ

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