Wrong file format; listed as AI, but actually a static image

[#1]

FILE #: 133432542

I purchased the use of this AI file, but its just an image layered over a background gradient. It's missing the vectors. Is there a way to report a technical issue with an image? 

[#2 · Accepted solution]

Hi YL,

Yes, I'll forward this information to our content team. I've granted you a replacement license. Please choose a different image.

EBQ