Wrong file format; listed as AI, but actually a static image

New Here ,
Oct 25, 2018

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FILE #: 133432542

I purchased the use of this AI file, but its just an image layered over a background gradient. It's missing the vectors. Is there a way to report a technical issue with an image? 

Hi YL,

Yes, I'll forward this information to our content team. I've granted you a replacement license. Please choose a different image.

EBQ

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Wrong file format; listed as AI, but actually a static image

New Here ,
Oct 25, 2018

Copy link to clipboard

Copied

FILE #: 133432542

I purchased the use of this AI file, but its just an image layered over a background gradient. It's missing the vectors. Is there a way to report a technical issue with an image? 

Hi YL,

Yes, I'll forward this information to our content team. I've granted you a replacement license. Please choose a different image.

EBQ

Views

49

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 25, 2018 0
Adobe Employee ,
Oct 26, 2018

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Hi YL,

Yes, I'll forward this information to our content team. I've granted you a replacement license. Please choose a different image.

EBQ

EBQ

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Oct 26, 2018 0
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