Wrong image downloaded

Aug 19, 2020

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Hello, I just bought a picture with this number: #171582464 but when I downloaded it, there was another "image" with some russian text. Same problem is with both jpeg and ai.

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Wrong image downloaded

Aug 19, 2020

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Hello, I just bought a picture with this number: #171582464 but when I downloaded it, there was another "image" with some russian text. Same problem is with both jpeg and ai.

TOPICS
Troubleshooting

Views

49

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Aug 19, 2020 0
Adobe Employee ,
Aug 19, 2020

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Hi Tomas5E3C,

I see no issue with the vector file if downloaded and opened in Illustrator. The file can be exported as JPEG and the exported JPEG looks as expected. I will report the issue you are seeing. I know this isn't ideal for you, please let me know if your require additional assistance.

EvilBugQueen1_1-1597867576143.png

 

 

 

EBQ

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Aug 19, 2020 0
Aug 26, 2020

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Hello, I tried it again, .ai and also jpeg, but this is what I get: AdobeStock_171582464.jpeg

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Aug 26, 2020 0
Adobe Employee ,
Aug 26, 2020

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Are you downloading the file from the Adobe Stock site and then opening it in Illustrator or are you downloading from within Illustrator?

EBQ

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Aug 26, 2020 0
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