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Wrong Image from source

New Here ,
Apr 19, 2021 Apr 19, 2021

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Hi, is there a way to directly contact the contributor to inform his/her image has a wrong file attached? do we all have to create a post each time this happens?

i have purchased a stock File #:  292075082 but i recieved a wrong AI file that is actually from File #:292082008. please advise link from actual image as soon as possible. thanks

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correct answers 1 Correct Answer

Adobe Employee , Apr 19, 2021 Apr 19, 2021
@Michael John5E08, Thank you for reporting this, sometimes this happens. If the correct file is available I may be able to provide it to you, otherwise you'll receive a replacement license so you can choose another file. I'll provide an update soon.

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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@Michael John5E08,

Thank you for reporting this, sometimes this happens. If the correct file is available I may be able to provide it to you, otherwise you'll receive a replacement license so you can choose another file. I'll provide an update soon.

EBQ

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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@Michael John5E08 It appears the JPEG version of this file is correct. You can download this from the site. Do you require a replacement license?

EBQ

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New Here ,
Apr 19, 2021 Apr 19, 2021

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Hi, can i get an asset refund instead? the client i am working with decided to use another artwork. let me know what you think. thanks! 

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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Since this is a standard asset and you licensed this with your organzation's subscription I have granted you a replacement license.

EBQ

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New Here ,
Apr 19, 2021 Apr 19, 2021

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Thank You! 🙂

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