Wrong image received ?

New Here ,
Nov 20, 2019 Nov 20, 2019

Copy link to clipboard

Copied

I licensed a photo of wine glasses, file #300990370, but when I download it it's jack-o-lanterns. Am I doing something wrong? Can I get my license credit back or at least the correct image linked? 

TOPICS
Licensing, Troubleshooting

Views

139

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Nov 20, 2019 Nov 20, 2019

Copy link to clipboard

Copied

Sounds like a good question for the Adobe Stock employees who monitor this forum. Someone will help you. I've seen other reports of this, and they'll make it right.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 21, 2019 Nov 21, 2019

Copy link to clipboard

Copied

LATEST

Hi M.,

I've confirmed the image didn't match the thumbnail granted you a replacement license. 

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines