Wrong vector file downloaded

New Here ,
Jun 29, 2018

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Hi, I purchased vector file  #155916397 which is a dental logo. The downloaded file is a flower, completely wrong. How do I download the right image.

Please help

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1 Correct Answer

Adobe Employee , Jul 02, 2018
twaritar3263062 Adobe Employee , Jul 02, 2018
Roman,I understand your requirement but we do not have the original file as of now. We will get in touch with the concerned contributor regarding the correct profile but at the same time, I would not be able to make a commitment here. The file ID(155916397) has been removed from the Adobe Stock website as of now, I will update this thread if we receive the correct file from the contributor.Meanwhile, you can search for a similar image in Adobe Stock website by the specific keywords and can licen...

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Adobe Employee ,
Jun 29, 2018

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Hi Roman,

We apologize for the inconvenience caused to you. Let me get this file checked from the concerned team. I will update you as soon as I hear from them.

Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Jun 29, 2018

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Roman,

We have checked the file at our end and can confirm that the vector image is indeed different than what appears in the preview mode. So, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 01, 2018

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I needed that vector image specifically. what is the new file number or link for the actual dental logo that i needed to download?

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Adobe Employee ,
Jul 02, 2018

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Roman,

I understand your requirement but we do not have the original file as of now. We will get in touch with the concerned contributor regarding the correct profile but at the same time, I would not be able to make a commitment here. The file ID(155916397) has been removed from the Adobe Stock website as of now,

I will update this thread if we receive the correct file from the contributor.

Meanwhile, you can search for a similar image in Adobe Stock website by the specific keywords and can license the same for your use.

Regards,

Twarita

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