Year plan

New Here ,
Oct 11, 2017

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Hi,i subscribed a 40 images /month for 1 year but after  30 days i wanted to cancel the plan but i  noticed that i had  to pay 400 euro. I can’t spend all of these money! I just wanted 40 image...there,s a way to a avoid to avoid it? Please help me!!

You may contact our support team for billing related queries. Please find the link shared above.

In case you are unable to reach support through the above-mentioned link please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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Year plan

New Here ,
Oct 11, 2017

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Hi,i subscribed a 40 images /month for 1 year but after  30 days i wanted to cancel the plan but i  noticed that i had  to pay 400 euro. I can’t spend all of these money! I just wanted 40 image...there,s a way to a avoid to avoid it? Please help me!!

You may contact our support team for billing related queries. Please find the link shared above.

In case you are unable to reach support through the above-mentioned link please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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Oct 11, 2017 0
Adobe Employee ,
Oct 11, 2017

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Hi Tommaso,

Please see the answer below:

If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

You may also refer to Legal subscription terms | Adobe for more details.

For further assistance, you may contact our support team Contact Customer Care

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Oct 11, 2017 1
New Here ,
Oct 11, 2017

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My ”first month“ was free...i accidentally subscribed second month but really, i couldn’t imagine that i had to pay so much money..there’s no way to avoid this???

thanks

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Oct 11, 2017 0
Adobe Employee ,
Oct 11, 2017

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You may contact our support team for billing related queries. Please find the link shared above.

In case you are unable to reach support through the above-mentioned link please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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Oct 11, 2017 1
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