You dont offer things fairly

May 27, 2019

Copy link to clipboard

Copied

I bought year-long subscription to creative cloud.

Which had 30 days of free trial for Adobe Stock.

I was like.. why not?

But then I found out that eve though I haven't touched Adobe Stock
at all you made me pay each month!

Usually I would expect that trials start when I, MYSELF,

start them. Not that you bait me into buying it.

I haven't downloaded even a single photo yet now I have to pay
cancel sub fee.

Views

114

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

You dont offer things fairly

May 27, 2019

Copy link to clipboard

Copied

I bought year-long subscription to creative cloud.

Which had 30 days of free trial for Adobe Stock.

I was like.. why not?

But then I found out that eve though I haven't touched Adobe Stock
at all you made me pay each month!

Usually I would expect that trials start when I, MYSELF,

start them. Not that you bait me into buying it.

I haven't downloaded even a single photo yet now I have to pay
cancel sub fee.

Views

115

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 27, 2019 0
Adobe Employee ,
May 28, 2019

Copy link to clipboard

Copied

Hi Pavel,

I did your account and it seems that you've an active Stock subscription under which you've 30 licenses left because you haven't used the subscription services at all.

Looping in Rajashree Bhattacharya​ to assist you with the cancellation request.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 28, 2019 1
May 29, 2019

Copy link to clipboard

Copied

OK thanks that means at least the unused pictures' count is not vanishing each month.

I will download some 30 of them... and cancel subs, but, please, next time
when you offer me 30 days trial "for free" of something send me an email
when it's about to go into pay mode or let me know it will do so.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 29, 2019 0
Abambo LATEST
May 31, 2019

Copy link to clipboard

Copied

Sorry, but before taking a subscription of any kind and especially when required entering payment data, you need to look at the terms and conditions. The terms and conditions here are only 13 lines...

30 days trial starts when you click buy! After 30 days it gets a for paid service. You still have 14 days to cancel without a fee. If you cancel after that, you need to pay early termination fee of half of the remaining due. When you cancel, you will loose unused credits.

Below the terms&conditions:

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 31, 2019 0
Resources
Buy Adobe Stock
Getting Started