You removed all my unused credit that I had from dollarsphotoclub ?

New Here ,
Aug 14, 2017

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    Hello there, I am very frustrated, I had about 50 credits coming from when you bought dollars photo club and I was very happy about it... I was keeping them for a personal project and now that I am about to start, there is NO TRACE whatsoever that I ever had them... I don't understand at all what happened, I would've used it way before if I would've had AT LEAST a final notice before clearing them all from my account?

I hope you will be able to investigate the situation and give them back to me... I was considering maybe getting a membership with you guys but if it is how you treat your customers then I'm afraid I will go with another company...

Hi Yann,

Unfortunately, the credits were valid for a year.

To reactivate the expired credits you would have to purchase any of the Adobe Stock plans here Adobe Stock pricing and membership plan | Adobe Stock

Please see Stock FAQ: Where can I find details about Dollar Photo Club (Fotolia) closure?

For further queries Contact Customer Care

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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You removed all my unused credit that I had from dollarsphotoclub ?

New Here ,
Aug 14, 2017

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    Hello there, I am very frustrated, I had about 50 credits coming from when you bought dollars photo club and I was very happy about it... I was keeping them for a personal project and now that I am about to start, there is NO TRACE whatsoever that I ever had them... I don't understand at all what happened, I would've used it way before if I would've had AT LEAST a final notice before clearing them all from my account?

I hope you will be able to investigate the situation and give them back to me... I was considering maybe getting a membership with you guys but if it is how you treat your customers then I'm afraid I will go with another company...

Hi Yann,

Unfortunately, the credits were valid for a year.

To reactivate the expired credits you would have to purchase any of the Adobe Stock plans here Adobe Stock pricing and membership plan | Adobe Stock

Please see Stock FAQ: Where can I find details about Dollar Photo Club (Fotolia) closure?

For further queries Contact Customer Care

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Aug 14, 2017 0
Adobe Employee ,
Aug 15, 2017

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Hi Yann,

Unfortunately, the credits were valid for a year.

To reactivate the expired credits you would have to purchase any of the Adobe Stock plans here Adobe Stock pricing and membership plan | Adobe Stock

Please see Stock FAQ: Where can I find details about Dollar Photo Club (Fotolia) closure?

For further queries Contact Customer Care

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Aug 15, 2017 0
New Here ,
Jan 17, 2018

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Ok, so if I reactive a subscription with you guys, I will get them back, even if it's been a long time? You can promise that to me? If so, I will get a subscription with you guys !

I only have to follow that link and get the month to moth subscription (for example), I will get all my lost credit back ?

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Jan 17, 2018 0
Adobe Employee ,
Jan 18, 2018

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Hi Yann,

Please Contact Customer Care for the exceptions that can be given as you've stated it has been a long time.

Regards,

Sheena

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Jan 18, 2018 0
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