Your plan has expired. Please update your payment details to reactivate it.

New Here ,
Nov 08, 2018

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It won't let me enter new card details to reactivate

Hi Jenna

You should now be able to place an order on the original account.

Hopefully it's not too late.

Kind regards

Bev

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Your plan has expired. Please update your payment details to reactivate it.

New Here ,
Nov 08, 2018

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It won't let me enter new card details to reactivate

Hi Jenna

You should now be able to place an order on the original account.

Hopefully it's not too late.

Kind regards

Bev

Views

655

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Nov 08, 2018 0
Adobe Employee ,
Nov 08, 2018

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Hi there

Are you trying to update the payment details for the 'Stock - on demand' option?  Do you get a particular error message?

Thanks

Bev

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Nov 08, 2018 0
New Here ,
Nov 08, 2018

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Yes, we get an error saying: We’ve encountered an error processing your information. Try submitting again, or use a different web browser.

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Nov 08, 2018 0
Adobe Employee ,
Nov 08, 2018

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Let me check this with our finance team and get back to you.

Regards

Bev

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New Here ,
Nov 08, 2018

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Hi Bev, I need to buy this stock now basically, is there a way of sorting this quickly? thanks

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Nov 08, 2018 0
Adobe Employee ,
Nov 08, 2018

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Understood, sorry for the delay. I should hear back from the finance team shortly. How many videos are you looking to purchase?

Thanks

Bev

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Nov 08, 2018 0
Adobe Employee ,
Nov 08, 2018

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One possible option would be to try using a different Adobe ID account to place the order.

Also, if you are purchasing multiple assets, might be worth looking at credit packs - Adobe Stock pricing and membership plan | Adobe Stock

Thanks

Bev

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Nov 08, 2018 1
Adobe Employee ,
Nov 08, 2018

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Hi Jenna

You should now be able to place an order on the original account.

Hopefully it's not too late.

Kind regards

Bev

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Nov 08, 2018 0
New Here ,
Oct 11, 2019

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I am also having this very same problem. I want to cancel my plan however I am unable to due to this issue

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Oct 11, 2019 0
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Adobe Employee ,
Oct 11, 2019

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Hi, Kindly get in touch with our support for the same. Please use this link: https://helpx.adobe.com/contact.html.

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Oct 11, 2019 0
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