Are you trying to update the payment details for the 'Stock - on demand' option? Do you get a particular error message?
Yes, we get an error saying: We’ve encountered an error processing your information. Try submitting again, or use a different web browser.
Let me check this with our finance team and get back to you.
Hi Bev, I need to buy this stock now basically, is there a way of sorting this quickly? thanks
Understood, sorry for the delay. I should hear back from the finance team shortly. How many videos are you looking to purchase?
One possible option would be to try using a different Adobe ID account to place the order.
Also, if you are purchasing multiple assets, might be worth looking at credit packs - Adobe Stock pricing and membership plan | Adobe Stock
You should now be able to place an order on the original account.
Hopefully it's not too late.
I am also having this very same problem. I want to cancel my plan however I am unable to due to this issue