Your plan has expired. Please update your payment details to reactivate it.

New Here ,
Feb 15, 2020

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I edit the payment info (which is fine anyway), it accepts it, thanks me for updating, but it still tells me my "perpetual" plan has expired.

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Your plan has expired. Please update your payment details to reactivate it.

New Here ,
Feb 15, 2020

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I edit the payment info (which is fine anyway), it accepts it, thanks me for updating, but it still tells me my "perpetual" plan has expired.

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Plans and purchase

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79

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Feb 15, 2020 0
Adobe Community Professional ,
Feb 15, 2020

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Looks like there is something exceptionally wrong. Please contact Adobe customer care. Payement and account problems can’t be solved here.

https://helpx.adobe.com/contact.html

Abambo.


Sent from my iPad
Regards, Abambo
Hard- and Software Engineer and Photographer.

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Feb 15, 2020 0
Adobe Employee ,
Feb 18, 2020

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Hi 50h9j,

You can ignore this message for now, there is nothing to expire because this is not a subscription. The stock purchase you made was for a perpetual license, credit packs in this case. It should never expire and our product team has been working to update the messaging here to something more appropriate. The only reason you might want to update any of the information here, and you've already done this, is to update your payment method to license additional Adobe Stock assets.

 

Please let me know if you have additional questions.

EBQ

EBQ

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Feb 18, 2020 0
Adobe Employee ,
Feb 21, 2020

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Hello 50h9j,

I have received word that this messaging has been removed. Can you please confirm this for me and post a screenshot of what you now see in Account Management? Thank you.

 

EBQ

EBQ

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Feb 21, 2020 0
50h9j LATEST
New Here ,
Feb 23, 2020

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adobe stock account.png

thanks, this makes more sense

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Feb 23, 2020 1
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