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Falta de acesso Substance assets

New Here ,
Oct 24, 2022 Oct 24, 2022

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Eo comprei o pacote adobe completo, ai apareceu a informação que não tinha direito as ferramentas 3D.
Comprei o pacote completo das ferramentas 3D, e não consigo acessar a biblioteca do substance 3D assetes...

Entendi algo errado, ou isso é um Bug?

Bug Unresolved

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3 Comments
Adobe Employee ,
Oct 25, 2022 Oct 25, 2022

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Hi Alexandra,
Are you sure you are logged in with the same Adobe account you used to purchase your Substance 3D subscription?

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New Here ,
Nov 13, 2022 Nov 13, 2022

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Yes, I'm logged into the account that I bought the packages.

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Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

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On my side I can see 60 download points available on the Substance 3D Assets library, which corresponds to the september and october months of your subscription. Can you please try to log out and login again from the platform?

Have you tried using the 3D tab in the marketplace available in the Creative Cloud Desktop app? You should be able to get materials with the download points linked to your Substance subscription from there too

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