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Not able to download 3D-Assets although subscribed.

Explorer ,
Oct 16, 2023 Oct 16, 2023

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Hi, I so have a subscription to the substance-collection and I got a confirmation from adobe, but I am not able to download 3D-assets. It only shows "Subscribe" on each asset (suppose it should be download). 
Creative Cloud App shows under Assets "start"

What could be wrong?

Thanks, Albert

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Premium Assets

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2 Comments
Community Expert ,
Oct 19, 2023 Oct 19, 2023

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Have you tried signing out of , and then back into the Adobe CC application?

 

Dave

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Community Beginner ,
Oct 28, 2023 Oct 28, 2023

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Hi Dave, yes I have tried this and then launching the 3D Substance Assets from Adobe CC through to web browser. Still saying zero downloads available.

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