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Can't acces Substance 3D Assets materials with Subtance 3D texturation account

Community Beginner ,
Apr 19, 2023 Apr 19, 2023

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Hi all,

 

I was browsing the Substance 3D Assets materials library and when I selected one material I wanted to download, the button says "Subscribe" and when I click on it it redirect me on the subscription page :

 

Capture.JPG

 

So I choose the first option (because it has the materials I want to use in it), then because I already own it it says :

 

Capture2.JPG

So I'm kind of stuck in a loop to acces those materials...

 

If someone can help; thanks in advance !

 

Best

 

Antoine

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correct answers 1 Correct answer

Community Beginner , Apr 21, 2023 Apr 21, 2023

I found it!!

I didn't have this account selection option so I was a bit digging into the CC account settings

 

And that's the problem! The option prevented me from seeing any other associated profiles...

VRFCBG_0-1682087045581.png

 

Thank you very much for your assistance Marion,

 

Yours sincerely,

 

Antoine

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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<moved from account, payment & plan - by someone else>

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Bonjour Antoine,

De ce que je vois dans votre compte client il semblerait que vous ayez deja une souscription Texturing en cours depuis septembre 2022, ce qui explique pourquoi vous ne pouvez en prendre de nouvelle

Cordialement,
Marion

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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Bonjour Marion,

 

Oui tout est en ordre pour ma souscription, ce qui me pose problème c'est que je n'ai aucun crédit pour télécharger des matériaux sur le site "Substance 3D Assets"

 

Capture.JPG

Cordialement,

Antoine

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Vous avez deux profils lies a la meme adresse email, un compte pro/edu avec votre licence CC et votre compte personnel, avec votre licence substance.
Est-ce que vous pouvez cliquer sur votre profil en haut a droite sur le site 3D Assets et verifier que vous avez bien selectionne votre compte personnel?

De mon cote je vois bien 210 points sur votre compte perso, dont aucun n'a ete utilise

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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Voici ce que j'ai lorsque je clique sur l'icone de mon profil :

Capture.JPG

 

Et comme les deux comptes partagent la même adresse mail, je ne peux pas reset le mot de passe de ma licence personnelle car cela change celui de mon compte CC...
Est-il possible de transferer les points sur le compte CC directement ?

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Screenshot 2023-04-21 at 15.39.35.png

 Est-ce que vous pourriez vous deconnecter et lors de la reconnexion cliquer sur "personnal account" sur la page similaire a celle ci qiu devrait s'afficher?

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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J'ai trouvé !!

Je n'avais pas cette option de selection de compte alors j'ai été un peu fouiller dans les paramètres du compte CC

 

Et voilà ce qui posait problème ! L'option m'empêchait de voir tout autre profil associé...

VRFCBG_2-1682086712194.png

Merci beaucoup pour votre assistance Marion,

 

Bien à vous,

 

Antoine

 

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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I found it!!

I didn't have this account selection option so I was a bit digging into the CC account settings

 

And that's the problem! The option prevented me from seeing any other associated profiles...

VRFCBG_0-1682087045581.png

 

Thank you very much for your assistance Marion,

 

Yours sincerely,

 

Antoine

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