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Substance & Adobe Account Sync problem

New Here ,
Sep 16, 2022 Sep 16, 2022

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I thought I did sync my Adobe account and my Substance account but it seems like it's not working properly. 

So when I log in to my Adobe account, it says Synchronise with Substance account. When I click it, Synchronising with Substance account appears and it goes back to Synchronise with Substance account.

When I click on login with Substance, it says Link your Substance account to Adobe.

When I click it, it takes me back to Adobe login page and it keeps cycling and cycling. 

Are my Substance and Adobe accounts synced? Or is it not working? 

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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correct answers 1 Correct answer

Adobe Employee , Oct 07, 2022 Oct 07, 2022

Hi @battle1217 
Did it end up working?
If not please contact contact@substance3d.com so we can figure things out!

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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I would guess, if you see your Substance plan in your Adobe id account, you should be OK. https://account.adobe.com/plans

 

If you want to be sure, or you do nit see your account, I suggest contacting Adobe customer service.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 17, 2022 Sep 17, 2022

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I have student license and I do not see it on the plan page. I guess I should be contacting Adobe somehow. 

Thank you for the information! 

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Community Expert ,
Sep 17, 2022 Sep 17, 2022

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I suppose that a Substance Student licence is not different from a full licence. At least for the Creative Cloud, it is such.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 16, 2022 Sep 16, 2022

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I thought I did sync my Adobe account and my Substance account but it seems like it's not working properly. 

So when I log in to my Adobe account, it says Synchronise with Substance account. When I click it, Synchronising with Substance account appears and it goes back to Synchronise with Substance account.

When I click on login with Substance, it says Link your Substance account to Adobe.

When I click it, it takes me back to Adobe login page and it keeps cycling and cycling. 

Are my Substance and Adobe accounts synced? Or is it not working? 

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Community Expert ,
Sep 17, 2022 Sep 17, 2022

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

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Hi @battle1217 
Did it end up working?
If not please contact contact@substance3d.com so we can figure things out!

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