Unable to login to the Assets

[I3D]

Hi Guys

I have a Substance 3D subscription, but trying to login to the assets on substance3d.adobe.com results in an error all the time

I've tried from the adobe site and from Creative Cloud Desktop. I'm located in Australia, not sure if that should make a difference.

Thank you

[davescm]

Can you reach it using this link?

https://substance3d.adobe.com/assets

Dave

[I3D]

Hi Dave

No, same issue:

I am not behind a firewall or a VPN, so no restrictions, and it's the first time I cannot reach an adobe page!

Interesting, I just tried Firefox and I can reach the page, but cannot reach it from Chrome!!! nice

[I3D]

More interesting is that when I try to login through firefox it tells me I am not authorized to do so and I am asked to sign up and to change my region. So when I do to Australia and try to login to asset browser it refuses to let me in.

@Adobe, is Australia supported yet?

[I3D]

Ok, it seems it's working now in Australia while logged in.

[Romain3D · Accepted solution]

Hi @I3D !

This issue is due to some cookie error, you need to wipe out your cache to retrieve full access to the website. We are currently investigating to fix this issue 🙂