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Unable to login to the Assets

Community Beginner ,
Jun 26, 2021 Jun 26, 2021

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Hi Guys

 

I have a Substance 3D subscription, but trying to login to the assets on substance3d.adobe.com results in an error all the time

I3D_0-1624699592502.png

I've tried from the adobe site and from Creative Cloud Desktop. I'm located in Australia, not sure if that should make a difference.

 

Thank you

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Premium Assets , Technical Support

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correct answers 1 Correct answer

Adobe Employee , Jun 28, 2021 Jun 28, 2021

Hi @I3D !

This issue is due to some cookie error, you need to wipe out your cache to retrieve full access to the website. We are currently investigating to fix this issue 🙂

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Community Expert ,
Jun 26, 2021 Jun 26, 2021

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Can you reach it using this link?

https://substance3d.adobe.com/assets

 

Dave

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Community Beginner ,
Jun 26, 2021 Jun 26, 2021

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Hi Dave

 

No, same issue:

I3D_0-1624768289037.png

 

I am not behind a firewall or a VPN, so no restrictions, and it's the first time I cannot reach an adobe page!

 

Interesting, I just tried Firefox and I can reach the page, but cannot reach it from Chrome!!! nice

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Community Beginner ,
Jun 26, 2021 Jun 26, 2021

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More interesting is that when I try to login through firefox it tells me I am not authorized to do so and I am asked to sign up and to change my region. So when I do to Australia and try to login to asset browser it refuses to let me in.

 

@Adobe, is Australia supported yet?

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Community Beginner ,
Jun 27, 2021 Jun 27, 2021

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Ok, it seems it's working now in Australia while logged in.

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Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

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Hi @I3D !

This issue is due to some cookie error, you need to wipe out your cache to retrieve full access to the website. We are currently investigating to fix this issue 🙂

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