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You have (or had) a subscription but don't know how to access to your points?

Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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If you have an Adobe 3D subscription, please login with your Adobe account using the "Log in with Adobe" button on the login page.

If you have/had a Substance account, please login with your substance account using your email ad password combination on the login page. Being logged in on adobe.com logs you automatically with your Adobe account on Substance 3D Assets, so try logging out and logging in again with your Substance account if you are logged in by default with your Adobe account.

Both accounts are not linked, so you won't see the downloads you have on your Substance account if you login with your Adobe account.

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Explorer ,
Jun 23, 2021 Jun 23, 2021

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Hello and my best wishes for this new launch!

I have a comment and question, if the two accounts are not linked, we risk in this way to download and use credits for assets that we already "bought" during our Substance account. Why is not possible to pass the user data to the new Adobe account so we continue from the assets we already bought?

Thanks in advance,

 

Dionysios -

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Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

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@Dionysios.Ts we are working on a solution and will let users know when it is made available!

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Explorer ,
Jun 23, 2021 Jun 23, 2021

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Thank for your answer! Very appreciated!

Dionysios -

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Explorer ,
Jun 25, 2021 Jun 25, 2021

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Shouldn't this have been worked out BEFORE you guys forced this change on us?

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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Will that access to points remain available after opening an Adobe 3D subscription and closing the Substance subscription? I don't want to lose the points I have built up, but at the same time I do not want to pay parallel subscriptions.

 

Dave

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Explorer ,
Jun 25, 2021 Jun 25, 2021

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That's the problem now!

The points from Substance Subscription are not connected to the Adobe's one.

So now pratically we loose all the points we've created till now! Not very convienient...

I really hope, very, very soon, Adobe will come out with the solution, please! 🙂

Dionysios -

 

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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Hi @davescm !

Opening today an Adobe 3D subscription and closing your previous Substance subscription won't change your possibility to migrate points later 🙂

 

Your Substance points won't disappear when you unsubcribe so they'll remain here on your Substance account for a while, until you have the possibility to transfer them on your Adobe account if you are an eligible user .

"Eligible user" : long story short is basically not being being pro/enterprise and having an ongoing sub on the Adobe's side, we are still working on technical/legal details ans we'll all let you know once it will be all settled 🙂

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Explorer ,
Jun 25, 2021 Jun 25, 2021

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My bad Romain, I've explained incorrectly the situation and you're right!

The points won't be lost but they're not connected yet.

 

Thanks for your comment.

 

Dionysios -

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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Thanks @Romain5FBB  . If I read that correctly it may be better to wait until points can be transferred before migrating.

Dave

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New Here ,
Jul 01, 2021 Jul 01, 2021

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I am having trouble understanding the proceedure you outlined and not sure if it addresses my issue. I have a substance 3d account and today figured out adobe migrated painter, alchemist, and painter to the adobe brand but Launcher appears to not have a new version,  I am trying to download assets amd its been almost one hour on one asset and its still not downloaded and i have 350mb download speed. It normaly take seconds to download assets and something is wrong and need to know how to fix it.

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Adobe Employee ,
Jul 01, 2021 Jul 01, 2021

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Hi @wwd 

The Launcher is no longer part of the Substance ecosystem for the new versions of our software

We plan to add features that existed in the Launcher inside Creative Cloud Desktop application pretty soon 🙂

In the mean time the update you saw for the Launcher was just making sure our community is warned about this change by the addition of several popups and disabling some buttons

 

Until the new version of CCD is out, you can just simply go to our new 3D Assets website to download all assets you need 🙂 : https://substance3d.adobe.com/assets/

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New Here ,
Jul 01, 2021 Jul 01, 2021

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thanks for the heads up

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New Here ,
Jul 01, 2021 Jul 01, 2021

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So I'm on the page "ubstance3d.adobe.com/assets" it recognizes my account but it has a blue "subscribe" button at the top of the page and it does not show a label "owned" on previous assets downloaded and all appear to require a subscription which I already have via substance 3d. How to proceed?

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Adobe Employee ,
Jul 01, 2021 Jul 01, 2021

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Are you sure you are logged in with your Substance Account ? (meaning not clicking on the "login with Adobe" button)

If you use the right Substance account, meaning the same one you used on the Launcher, you will retrieve all your unspent point and all your Licensed assets 🙂

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Don't know if you figured this out, but assets owned in 3Dsubstance now have a white ckeck mark in the lower left hand side, the drag is in adobe assets page it does not carry over owned assests.

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Explorer ,
Aug 12, 2021 Aug 12, 2021

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"Pretty soon" was meant in astrological terms, it seems, because you didn't do anything about it in 1.5 months.

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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@FeriZsolnai Sadly we rely on the release rate of CCD

Good news is that we're under testing phase and it will be part of the next CCD release (planned in September) 

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Explorer ,
Aug 12, 2021 Aug 12, 2021

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While you're at it, can you also tell me how much longer will it take to fix a bug that was created when the switch happened?

In this video we take a look at brushes and painting in Substance Painter 2021. Project files and workbook can be downloaded from Substance Academy: https://...

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Explorer ,
Aug 14, 2021 Aug 14, 2021

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Yet another "pretty soon" kind of customer-shutter. Adobe has screwed this up big time, they will never admit it, and as always, all they care about it new sales. Oh, you've been buying our products for nearly 20 years? Who cares? We know you won't stop, even if we make some features unsuable, just complain, we'll say "we hope pretty soon" and that 'our team is working hard on it", and if you go to support, they'll say (in broken English) "You can be rest assured I am going to help you sir. Copy/paste paragraph from publicly available random article that doesn't contain the information needed to solve your case. I apologise sir, I have to escalate your issue to the relevant team, they will contact you very soon." And then nothing happens, and you end up here, in Pretty Soon country. And when you try to hold them accountable, they simply stop responding.
Such a disgrace.

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New Here ,
Sep 22, 2021 Sep 22, 2021

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I purchased Substance 3D Collection, I am unable to download any assets.  The asset page just gives me an option to 'Subscribe' where it should say 'Download'.  Adobe Chat asked me to post this here.  Can you fix my account?  Thank you.

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Hi Kath,
I can see there is an issue indeed! Let me check with the team and get back to you asap

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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While we are investigating the issue I manually added some points on your account so you are not stuck

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Explorer ,
Sep 22, 2021 Sep 22, 2021

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I purchased the Substance 3D Collection for teams, and when I log in with my Business ID on the Substance asset web site, it is confirmed to be 0 points. Not only me but also all users of our company cannot download the asset. Is it a matter of Business ID?

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Hi!


I was contacted by the Adobe support about your case a week ago, and it case is still under investigation as we need help from other teams to know what is happening...

I have added manually some points on your account to help you wait for a bit untill it is fixed for good and to thank you for your patience; as you have numerous orgs in your account I am not sure on which one it will lend so please try them all in your profile on the Substance 3D Assets platform until you find the one with the available downloads!

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