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1

Substance documentation issue

Community Beginner ,
Mar 13, 2023 Mar 13, 2023

Hello,

 

For several weeks now I am unable to access the substance documentation link https://substance3d.adobe.com/documentation

 

It gives me an 504 Gateway ime-out error. I have checked with my colleagues from another location and they seem to have the same issue.

 

Do you have any suggestion where else can I access the Substance Designer documentation?

 

Thank you.

Eliza

 

Bug Unresolved
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Adobe Employee , Mar 14, 2023 Mar 14, 2023

Hi @Rendering0101,

 

Unfortunately, there is indeed an issue with the Substance documentation making it unstable. For example, you should be able to access it at this very moment, but by the time you see this message... Not sure.

We know it is an annoying issue (even for us), and trust me, we are doing the best we can to solve the problem. In the meantime, I do not have a workaround for you, except to check the documentation link from time to time.

 

Sorry for the inconvenience.

 

Best regards,

...
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2 Comments
Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

Hi @Rendering0101,

 

Unfortunately, there is indeed an issue with the Substance documentation making it unstable. For example, you should be able to access it at this very moment, but by the time you see this message... Not sure.

We know it is an annoying issue (even for us), and trust me, we are doing the best we can to solve the problem. In the meantime, I do not have a workaround for you, except to check the documentation link from time to time.

 

Sorry for the inconvenience.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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Community Beginner ,
Mar 14, 2023 Mar 14, 2023
LATEST

Thank you for your quick reply, Cyril.

 

Indeed, starting today the links work.

I hope it will remain like this.

 

Have a nice day,

Eliza

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