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Access to legacy license for Substance apps

New Here ,
Dec 29, 2022 Dec 29, 2022

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Hi,

 

I once bought a perpetual license to substance Painter, Designer & B2M via Allegorithmic, however I can no longer access the license download as the website has been discontinued. Looking at the FAQ directed me to the help center, but I couldn't find any articles. Is there a way to retrieve my old licenses?

 

Many Thanks

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Adobe Employee ,
Jan 04, 2023 Jan 04, 2023

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Hello,

 

If you had installed and used a Substance application under license in the past on your system, you may check if a license.key file is still stored in one of the locations listed under the Manual activation section in this page.

 

If that is not the case, please send the request for your license file to contact@substance3d.com, so the dedicated team can help. I appreciate your patience!

 

Best regards.

Luca Giarrizzo | Quality Engineer, 3D & Immersive | Adobe

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