Cannot install Substance after adding it to my account

New Here ,
Oct 21, 2021 Oct 21, 2021

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My employer has added the Substance programs to my account, which I am able to verify on the web via my Adobe account, however the apps are not available to install via Creative Cloud - they just say "Try/Buy".  So I have gone and installed a demo version of Substance Designer, but that only buys me 30 days.  Why is my plan not reflected in Creative Cloud?

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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Have you tried signing out of the CC app then signing back in ensuring you use the same account details as that you checked?

Dave

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New Here ,
Oct 25, 2021 Oct 25, 2021

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Hi, thanks for the reply.  Yes I have, at least a couple of times.

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