Crash when pressing space to open node list

New Here ,
Feb 19, 2022 Feb 19, 2022

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I have a consistently reproducable crash when pressing space to open the node list while editing a pixel processor graph. This crash has been introduced since I've added a wacom cintiq 22 to my system. My suspicion is the crash is display/dpi related, as the node list occasionally displays at high dpi seemingly at random since installing the cintiq. I can confirm that restarting my system and booting with the cintiq disconnected eliminates the crash. This is a critical blocker for my workflow. 

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Bugs & Crashes , Substance Graph

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Adobe Employee ,
Feb 28, 2022 Feb 28, 2022

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Hello James,

 

Indeed, the crash appears to be related to the display configuration.

 

We had other reports of crashes occurring when displaying the Node menu on multi-display configurations which use scaling. In that case, the Node menu can be created at invalid coordinates, resulting in a crash.

 

For the time being, you may delete Designer's registry preferences to reset the positions of all windows after connecting the Cintiq 22 pen display to the system:

 

  • Close Designer
  • Open the Command prompt application
  • Copy the following line into the command line and press Enter to delete system-specific settings for Designer, including its interface layout:
    reg delete "HKEY_CURRENT_USER/Software/Adobe/Adobe Substance 3D Designer" /f

 

I understand this workaround is not ideal. The issue was reported to the rest of the development team. I appreciate your patience in the meantime!

 

Best regards.

 

Luca Giarrizzo | QA Analyst, 3D & Immersive | Adobe

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