Link to 3D mesh crashes Designer

New Here ,
Jun 06, 2022 Jun 06, 2022

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Hi there,

Recently i've encountered a very annonying bug with Substance Designer in which designer crashes when I attemp to link a 3D Mesh. The window pops up and immediately crashes the tool. I've tried reinstalling, but it still crashes. I've managed to work around this by going to Link > Other, and loading meshes that way, but I'd love to know why linking 3D meshes is crashing. Note: it's not my mesh that's crashing the application, I don't even get that far, the tool has crashed before I can pick anything mesh to link. It could be because my previous path towards linking a mesh no longer exists as I archived some files, but why would that crash the entire application?!

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Thanks for the detailled message about your issue. Unfortunately I'm not able to reproduce the crash even if I remove / move folders. Did you send the crash report associated to your crash when you started the application again after the crash? It helps a lot to better understand what happens.

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Note that there are some known issues that make Painter or Designer crash when opening a file dialog. You will find more information on this page, with corresponding solutions: https://substance3d.adobe.com/documentation/spdoc/crash-when-opening-or-saving-a-file-128745492.html

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hello Conrad,

 

Have you experienced this crash again since your last message in this thread?

 

Best regards.

 

Luca Giarrizzo | QA Analyst, 3D & Immersive | Adobe

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New Here ,
Jul 13, 2022 Jul 13, 2022

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I am having the same issue, and the work around isn't working for me. 

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hello @Tumen,

 

May you please provide a screen recording of the crash occurring? This can help us gather important context for the issue.

 

Best regards.

Luca Giarrizzo | QA Analyst, 3D & Immersive | Adobe

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New Here ,
Jul 18, 2022 Jul 18, 2022

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Hi there,

I found a work around in another page. 

It is something to do with the windows preview. It was crashing as soon as I click on a file when loading stuff and Windows tries to generate the thumbnail or the big preview.

 

It stopped happenning when I closed the big preview side bar as soon as the browse window pops up before clicking on a file.

 

I got Windows 11.

Let me know if you still need a video recording.

 

Regards,

Tumen.A

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hello @Tumen,

 

Thank you for the update. Good catch, this is interesting!

 

The crash did not occur on my Windows 11 system, see below. A screen recording would threrefore be appreciated. Ideally, the selected mesh would also be helpful.

 

Adobe_Substance_3D_Designer_InDU1Iau49.png

Best regards.

Luca Giarrizzo | QA Analyst, 3D & Immersive | Adobe

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