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Steam Purchase refund.

New Here ,
Jun 25, 2021 Jun 25, 2021

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Hello, i bought SD from steam on 24/6 for full price and now today 25/6 it went on sale for 34% discount. i download it and spent time around 3 hours while following tutorials. Today i request for refund but they said policy is for 2 hours max. is there a way to get a refund and purchase it again? Please Help.

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Adobe Employee , Jun 28, 2021 Jun 28, 2021
Hello! Indeed, as Nicolas said, you need to go through Steam's processes. From Steam's Common Refund Questions page:
I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price? Yes. If you have not already requested a refund, make sure the purchase is eligible and submit a request here. Please note that approved refunds may take up to 7 days to process.
We hope the outcome is positive!

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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Hi, we are very sorry but refunds / payments are only handled by Steam, we don’t have any control there so we can't do anything in this specific case. We remain at your disposal for any other question. 

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Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

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Hello!

 

Indeed, as Nicolas said, you need to go through Steam's processes. From Steam's Common Refund Questions page:

 

quote

I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price?

Yes.

If you have not already requested a refund, make sure the purchase is eligible and submit a request here.

Please note that approved refunds may take up to 7 days to process.

 

We hope the outcome is positive!

Luca Giarrizzo
QA Analyst
Substance 3D Designer

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