Substance Graph / Program Crashing

Community Beginner ,
Jan 26, 2022 Jan 26, 2022

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Hi there, I'm attempting to open a new substance graph and the program keeps crashing.  Substance_Graph.PNG

 

Am I doing something wrong? 

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Bugs & Crashes , How to , Substance Graph

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Adobe Employee ,
Jan 27, 2022 Jan 27, 2022

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Hello,

 

Thank you for reporting this issue.

 

A crash when creating a new project is often related to the initialisation of the 3D view renderer.

 

First, please update/reinstall your graphics drivers. You can find the latest drivers for your specific GPU here (NVIDIA), here (AMD), or here (Intel).

 

Then, follow the steps in the 3D view initialisation section of this page in our documentation.

For your information, this section of our documentation includes troubleshooting steps for various common issues in Designer. Take a look at this post to learn more.

 

Please let me know the results in this thread. I appreciate your patience!

 

Best regards.

 

Luca Giarrizzo
QA Analyst
Substance 3D Designer

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