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Substance products not installable on Desktop

New Here ,
Feb 06, 2023 Feb 06, 2023

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(this was marked as spam so I'm reposting)

I am unable to install the Substance suite of products on my desktop. I recieved a key for student use and installed the products on my laptop, however when I sign into my account on deskop the substance products either show as "trial expired" or "request access".

 

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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contact your plan admin.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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LATEST

Were Substance 3D Design Tools added to your school's plan?  I ask because it's a separate purchase that's not part of Creative Cloud plans.  Your IT dept admin could tell you more about that.

 

If it's not included, you will need to subscribe under a separate ID (email) and password.

https://www.adobe.com/products/substance3d/3d-augmented-reality.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 05, 2023 Feb 05, 2023

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I am unable to install the Substance suite of products on my desktop. I recieved a key for student use and installed the products on my laptop, however when I sign into my account on deskop the substance products either show as "trial expired" or "request access".

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