Substance 3d modeler won't start.

[Hugues Giboire]

I have been trying the successive updates to 3D modeler since the first public beta and none of them work on my workstation. The app starts, shows a blank screen (see attached screenshot) then quits without further notice. My current workstation is AMD Ryzen based, are there known limitations towards that?

[davescm]

Hi

I don't know of any Ryzen limitations, but the system requirements below set out minimum GPU requirements.

https://substance3d.adobe.com/documentation/md/system-requirements-225971098.html

It also mentions possible limitations with Windows 11, but I've not tested that as my PCs are still on Windows 10

Dave

[Ares Hovhannesyan]

No problem on Win 11 here

[Mathieu Sanchez]

Hi,

Could you post the logs please? 

Your logs should be in 
`C:\Users\[username]\Documents\Adobe\Adobe Substance 3D Modeler\Logs`
Modeler requires a discrete GPU with at least 4GB of VRAM. What graphics card do you have on your workstation?

[Trevorsoh]

This is the same for me.

Substance 3D Modeler crashes on load.

My specs are as follows:

Deskop PC

AMD Ryzen 9 5950X 16-Core Processor 3.40 GHz

32.0 GB RAM

Windows 10 Pro, 21H2, 17/‎06/‎2022
19044.2130

Windows Feature Experience Pack 120.2212.4180.0

Nvidia RTX 3070 GPU

I've attached Logs. Thanks!

[Mathieu Sanchez]

Do you have a graphics tablet? If so, could you try starting Md without the tablet plugged in?
If Md starts without the tablet, would you mind sharing the model and drivers with us please? 

[Trevorsoh]

Hi Matheiu,
Sorry for the terribly slow response - just had the busiest few weeks of my life!
I do have a graphic tablet a Huion Kamvas Pro 16 plus 4K, but its not plugged in at all. The drivers are installed. All my attempts to open Substance Modeler were with the tablet not plugged in.

The drivers I have installed are:
    HuionTablet_WinDriver_v15.5.3.444

Available from https://www.huion.com/download/p_3.html (35MB)
I'm happy to upload to dropbox for you if needeed.

Best regards,

Trevor

[Hugues Giboire]

Hi, thanks for looking into this! I was starting to lose hope.

I also do have a tablet: Huion Kamvas 24 Plus GS2402 as well as two other screens.
I haven't tested running without the tablet, but I will and then report.

[Hugues Giboire]

Disconnecting the tablet did not help.

[Mathieu Sanchez · Accepted solution]

We are investigating the issue. We are unable to reproduce the issue so far, but we have some clues on what could be wrong. Unfortunately, it means I cannot provide a workaround, or give you an estimated time for when the fix will be available.

[farrart]

Im having the same issue. 

[Arthobo]

Check out this thread and let me know if it works for you. @Hugues Giboire  @farrart 

https://community.adobe.com/t5/substance-3d-modeler-discussions/for-those-having-trouble-starting-3d...

[farrart]

Hi Arthobo,

I looked for the "Vulkan" issue in my logs and could not fine it. I posted my log below maybe it will help.

2022-12-06T21:25:00.755953
[I]: Open fallback log at 2022-12-06T16:25:00
[I]: Setting semantic version to 1.0.0+eb19b162.37
[I]: Setting alg build id to 1.0.0+20220927.t.37.win.x64.cc.eb19b16
[I]: Location::AppDataDirectory: 1 'C:/Users/twfar/AppData/Local/Adobe/Adobe Substance 3D Modeler'
[I]: Location::TempDataDirectory: 1 'C:/Users/twfar/AppData/Local/Temp/Adobe/Modeler'
[I]: Location::UserDataDirectory: 1 'E:/Documents/Adobe/Adobe Substance 3D Modeler'
[I]: Close fallback log

2022-12-06T21:25:00.758945 [I]: C:\Program Files\Adobe\Adobe Substance 3D Modeler\Adobe Substance 3D Modeler.exe startup:
2022-12-06T21:25:00.759943 [I]: CLAYLOG - Entering App::run
2022-12-06T21:25:00.759943 [I]: LOGFILE: E:/Documents/Adobe/Adobe Substance 3D Modeler/Logs/Adobe_Substance_3D_Modeler.log
2022-12-06T21:25:00.770913 [W]: Loc: id 'Display.AlreadyLocalized': empty text
2022-12-06T21:25:00.772907 [I]: FBT C:/Program Files/Adobe/Adobe Substance 3D Modeler/assets/raw/translations/en_US.json: used 594, ignored 0, unsent 1
2022-12-06T21:25:00.772907 [I]: C++ base locale is .UTF8
2022-12-06T21:25:00.779918 [I]: App::run want VR 1 m_windowShouldClose 0
2022-12-06T21:25:00.779918 [I]: OculusUtil::_init()
2022-12-06T21:25:00.780913 [S]: Unable to initialize libOVR: -3001 "Unable to load LibOVRRT DLL"
2022-12-06T21:25:00.780913 [I]: VR MODE - DISABLED
2022-12-06T21:25:00.798839 [S]: GLFW Error [65546]: Cannot make current with a window that has no OpenGL or OpenGL ES context
2022-12-06T21:25:00.798839 [S]: GLFW Error [65538]: Cannot set swap interval without a current OpenGL or OpenGL ES context

[Hugues Giboire]

Hi Mathieu.

The latest update seems to have resolved the issue. S3DModeler now starts and run properly here! 

[Kumar Ankit24039766oxih]

But there is no new update for me

[Mathieu Sanchez]

Which version of Modeler are you running today?

[Kumar Ankit24039766oxih]

nevermind, there was an update, and it works works now

[Hugues Giboire]

Latest I have here is 1.1.1

[Cathy38941615j67m]

I have same issue with latest version 1.12.0 (Windows 11)

[Kumar Ankit24039766oxih]

I am having exact same issue

[Kumar Ankit24039766oxih]

2022-12-07T07:54:44.969713
[I]: Open fallback log at 2022-12-07T13:24:44
[I]: Setting semantic version to 1.0.0+eb19b162.37
[I]: Setting alg build id to 1.0.0+20220927.t.37.win.x64.cc.eb19b16
[I]: Location::AppDataDirectory: 1 'C:/Users/Administrator/AppData/Local/Adobe/Adobe Substance 3D Modeler'
[I]: Location::TempDataDirectory: 1 'C:/Users/ADMINI~1/AppData/Local/Temp/Adobe/Modeler'
[I]: Location::UserDataDirectory: 1 'C:/Users/Administrator/Documents/Adobe/Adobe Substance 3D Modeler'
[I]: Close fallback log

2022-12-07T07:54:44.974717 [I]: C:\Program Files\Adobe\Adobe Substance 3D Modeler\Adobe Substance 3D Modeler.exe startup:
2022-12-07T07:54:44.974717 [I]: CLAYLOG - Entering App::run
2022-12-07T07:54:44.974717 [I]: LOGFILE: C:/Users/Administrator/Documents/Adobe/Adobe Substance 3D Modeler/Logs/Adobe_Substance_3D_Modeler.log
2022-12-07T07:54:44.987730 [W]: Loc: id 'Display.AlreadyLocalized': empty text
2022-12-07T07:54:44.990732 [I]: FBT C:/Program Files/Adobe/Adobe Substance 3D Modeler/assets/raw/translations/en_US.json: used 594, ignored 0, unsent 1
2022-12-07T07:54:44.990732 [I]: C++ base locale is .UTF8
2022-12-07T07:54:45.003743 [I]: App::run want VR 1 m_windowShouldClose 0
2022-12-07T07:54:45.003743 [I]: OculusUtil::_init()
2022-12-07T07:54:45.122852 [I]: VR MODE - DISABLED
2022-12-07T07:54:45.144872 [S]: GLFW Error [65546]: Cannot make current with a window that has no OpenGL or OpenGL ES context
2022-12-07T07:54:45.145873 [S]: GLFW Error [65538]: Cannot set swap interval without a current OpenGL or OpenGL ES context

[Kumar Ankit24039766oxih]

mine is somewhat like this same as @farrart 

[Milan220222296krc]

Any solutions for this, I got white screen for a second, substance modeler 1.1.1 wont open

[farrart]

1.1.1 still does not work for me. Open for a sec and close just like before.

[Mathieu Sanchez]

Could you both send me your logs? We should have more information now.