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2D viewport keeps freezing up.

New Here ,
Jan 25, 2025 Jan 25, 2025

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Hello,

The 2d viewport ( and sometimes the 3d too) keeps freezing up to where I have to keep restarting substance painter and reloading all the resources. Is there a fix for this? It's driving me nutz.

 

Thanks.

windows 10

64 bit

32gb vram

Nvidia geforce gtx 1060 6gb graphics card.

driver version 566.36

 

Bug Unresolved

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5 Comments
New Here ,
Jan 25, 2025 Jan 25, 2025

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.... version 8.3.1 , build 2451.

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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Hello @mhouse777,

 

Considering your GPU is under our minimum requirements, there's not much we can do.

 

I advise you to keep your project as optimized as possible and to avoid 4K texture resolutions.

 

Regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Jan 27, 2025 Jan 27, 2025

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makes sense. Thanks.

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New Here ,
Feb 23, 2025 Feb 23, 2025

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Hi Cyril,

well I updated my gpu to an NVIDIA GeForce GTX 1660 SUPER 6GB from a Nvidia geforce gtx 1060 6gb card. My system significantly increased in performance but unfortunately after awhile the 2d viewport freezes again. Any Ideas? Thanks.

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Adobe Employee ,
Feb 24, 2025 Feb 24, 2025

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Hi @mhouse777,

 

The VRAM hasn't increased and it's still under our minimum requirement. Except trying to optimized your projects, there's still not much we can do.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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