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app crashes when trying to import a high mesh, it wont let me even search for it

New Here ,
Jul 31, 2022 Jul 31, 2022

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app crasehes when i click on search for high resolution mesh on the baking section

Bug Unresolved

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Hi,

 

It seems that you are running on the integrated GPU, an Intel(R) HD Graphics. This device does not allow you enough dedicated Vram to run Substance Painter. We require 4 GB of VRAM to guarantee the stability of Painter.

You can find the minimum specs requirements on that page : https://docs.substance3d.com/spdoc/technical-requirements-172824034.html

 

If you have another GPU, can you make sure that your main display is connected to it?

You can find more information about unrecognized GPU in our official documentation: https://docs.substance3d.com/spdoc/substance-painter-doesn-t-start-on-the-right-gpu-182266570.html

 

If you have any questions, feel free to ask.


Regards,

Geoffroy SC

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